Unable to unlock BitLocker drive with correct password or recovery key.

2018-4-28, Posted by Jerry to BitLocker Data Recovery

I have an external hard drive that is encrypted with BitLocker on earlier versions of Windows 10 Pro, I recently upgraded Windows 10 to the latest version, and now I am not able to access the drive properly using my previous password. It always give me errors: "The password entered is incorrect." or "The Key doesn't match this drive." when I use the password or recovery key to unlock it. I am petty sure the password and recovery key are correct. I had a large number of important files that was stored in it, so this is a major disaster for me. How can I unlock this drive?

BitLocker is a popular full-disk encryption scheme employed in all versions of Windows (but not in every edition) since Windows Vista. It can help us protect data security, but it can also bring us disaster, such as losing both the password and recovery key can cause us to lose data forever. We should avoid this, but sometimes we are unable to unlock BitLocker drive even if we have the correct password or recovery key. We get the "the password entered is incorrect." or "The Key doesn't match this drive." errors when trying to unlock the device. In fact, this problem is usually caused by a bug in the Windows operating system itself, and of course we can't rule out other reasons.

In any case, we offer you two solutions to solve 'Unable to unlock BitLocker drive with correct password or recovery key' problem.

 

Solution 1: Unlock drive using different versions of Windows

1. Connect the drive to computers that have different versions of Windows installed. If you clearly remember the version of Windows that was used when encrypting, you can reinstall this version of Windows directly.

 

2. In Windows Explorer, try to unlock the drive by using the password or recovery key.

 

If you are still unable to unlock BitLocker encrypted drive with correct password or recovery key, please go to solution 2 to unlock and recover data from this BitLocker encrypted drive.

 

Solution 2: Unlock BitLocker encrypted drive with Hasleo Data Recovery?

Step 1: Choose BitLocker Data Recovery

Download, install and run Hasleo Data Recovery. And you will see a screen with many options of recovery. Please select BitLocker Data Recovery mode.

select bitlocker data recovery mode

 

Step 2: Select the drive to Scan

1. Please select the drive where you lose your files, then click "Scan" button to find all BitLocker encrypted partitions on the device.

select drive to scan bitlocker partition

 

2. Hasleo Data Recovery will list all found BitLocker encrypted partitions on the target device.

select bitlocker encrypted partition

 

3. Double click the BitLocker encrypted partition you want to recovery data from, a pop-up window will appear asking you to enter the BitLocker password or BitLocker recovery key. Enter the password or recovery key and then click "OK" button, if the password or key matches, Hasleo Data Recovery will start scanning lost files.

enter bitlocker password

 

Step 3: Preview and Recover Deleted Files

There will be a list of files found by the software, you can preview found files by path and types. Select the files you want to recover and click "Recover" button to save them. If some files are not found, please click "Deep Scan" button to start the Deep Scan Recovery process, deep scan takes more time, but can find much more lost files

preview lost files

 

Please note that:
1. Bitlocker metadata must be intact: Bitlocker metadata was used to store the password and 48-digits recovery key when encrypting the drive with Bitlocker. In some situations, Bitlocker metadata has been corrupted so that lost data cannot be recovered even if you have correct password or recovery key.
2. Have correct password or 48-digits recovery key: The password or 48-digits recovery key is used to decrypt data from Bitlocker encrypted drive after the password or 48-digits recovery key you enter matches the password or 48-digits recovery key stored in Bitlocker metadata.
3. Don't save the recovered files to the partition where your lost files originally located. This prevents your data from geting overwriten.